Informativa sui rimborsi
Effective date: 5 November 2025
Thank you for shopping with Valentine West. We take great care in creating and curating each product. Please review the following policy before making your purchase.
Returns
- We accept returns within 14 days of delivery for eligible items purchased through valentinewest.com.
- To initiate a return, please contact info@valentinewest.com with your order number and reason for return. We will provide further instructions.
- Returned items must be unused, unwashed, and in their original packaging with all tags attached.
- Once received and inspected, we will issue a refund to your original form of payment (excluding shipping costs) within 5–10 business days.
Final Sale Items
- All Limited Edition items and all items listed under the Treasures tab are Final Sale and cannot be returned, exchanged, or refunded.
- We encourage customers to review product details carefully before purchasing these items.
Exchanges
- At this time, we do not offer direct exchanges. If you wish to change an item, please return it for a refund (if eligible) and place a new order.
Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please email info@valentinewest.com within 48 hours of delivery with photos of the item and packaging so we can assist promptly.
Non-Returnable Items
For hygiene and safety reasons, certain items such as sleepwear that have been worn or washed cannot be accepted for return.
Refunds for Late or Lost Returns
- We are not responsible for return parcels lost in transit. Please use a trackable shipping method and keep your proof of postage.
- Refunds are processed once the return has been received and inspected by our team.
Contact Us
For any questions or concerns about your order or this policy, please contact us at info@valentinewest.com.